LICU Complaints Resolution Mechanism Survey

Are you currently a member of the La Inmaculada Credit Union?

If you are currently a member of the LICU, where do you conduct your business more?

Do you think a complaint mechanism will improve our service delivery?

Have you made a complaint before?

If you have made a complaint(s) before, how was your complaint(s) dealt with?

If you have made a complaint before, how was your complaint dealt with? If Other (optional)

How many complaints have you made within the last year?

Were you satisfied with how your complaints were handled?

What complaint structure would you recommend LICU to best follow?

What complaint structure would you recommend LICU to best follow? If other (optional):

Using a scale of 1-5 stars, with 5 being the most favorable/satisfied. How would you rate your relationship with LICU?

Using a scale of 1-5 stars, with 5 being the most favorable/satisfied. How would you rate LICU with regards to solving your complaints, concerns and queries?

How do you prefer to communicate with LICU?

How do you prefer to communicate with LICU? If Other (optional)

Did you incur any additional cost when making a complaint/query?

What limits your ability to make a complaint?

Any additional comments related to complaints/queries with LICU?